Cisco unified contact center enterprise ucce pdf

UCCE software, and testing the deployment. However, getting the installation correct is an important step to ensuring that the solution remains supportable and problem-free. As you discover in this chapter, the deployment of an advanced solution such as UCCE can be a long process requiring a cisco unified contact center enterprise ucce pdf project team with experienced technical specialists.


This chapter briefly introduces the Cisco Lifecycle Service methodology used by Cisco and its partners to deploy advanced unified communications solutions. Although the lifecycle covers the entire deployment process from the initial business ideas through to the solutions optimization, this chapter focuses on the design and implementation of the core UCCE software components that need to be in place before the application-level business requirements can be implemented. Chapter 7, “UCCE Application Configuration,” details the aspects of application-level configuration. It is common practice to split larger UCCE installations among various deployment engineers or several small teams of engineers.

This is done because a complete UCCE deployment encompasses several different products or platforms that require specialist skills. Business analyst: The business analyst is responsible for converting the business requirements into detailed technical requirements.