Below is the final press ganey survey pdf from the Patient Experience Summit with PDFs of presentations posted which have been authorized by the presenter. In less than 2 years, more than 1 million patients have booked “same day” appointments at a Cleveland Clinic facility.
This novel campaign provides timely and convenient access for patients, fills appointment slots vacant as a result of last-minute cancellations, and makes Cleveland Clinic care accessible and approachable to everyone. The goal for the course is to raise awareness of interpersonal and communication skills that clinicians already possess, and to practice additional skills that can enhance their ability to build meaningful connections. By facilitating group interaction and ideas, an opportunity to share different approaches to solving communication challenges is created. Effective teaching of communication skills has not been consistently included in medical training programs or continuing education courses.
Relationship centered communication skills are essential to maintaining provider satisfaction, engagement, and confidence. Effective communication impacts patient safety, provider liability, quality, and is, at a more basic level, the right thing to do.
In a small, dynamic, peer-led setting, participants will learn the model, work in groups to practice skills and use peer feedback to explore different approaches. Difficult, real-life cases will be solicited from participants to have a facilitated-session implementing advanced communication strategies. Micah Solomon, Customer Experience Consultant and Author, Four Aces, Inc.
Arts in Medicine: Why Do We Need It? Medical Director, 9A Medical Telemetry, Presbyterian St. What are we going to do about Dr Jones? How Does Reducing Utilization Positively Impact Patient Care?
Lighting in the Hospital Environment: Can Changes Provide for a Better Patient Experience? Is Standardized Care a Good Thing? Patient Engagement Technology Improves HCAHPS Scores at 17 Hospitals Across the U. Does Short Cycle Feedback as a Means to Change Caregiver Behavior Work?